How can we help?
Answers to common questions, and a real person when you need one.
Common questions
What is Ninety9?
One app for your church's people, groups, calendar, check-in and news. Staff run it from the web, and members use it on their phone. It works for churches of any size and any tradition, in English, Spanish and Portuguese.
How much does it cost?
Starter is free for up to 150 members and 5 groups, with no time limit. Growth and White-label add more room and more tools. Members never pay. See the plans on the pricing section.
Is there a free trial? Do I need a card?
You don't need a card to start on Starter. Growth comes with a 30-day free trial, one per church. You add a card at signup and aren't charged until day 30. Cancel before then and you pay nothing. Payments go through Stripe, and your card details never reach us.
How do I cancel or change my plan?
Go to Settings → Plan → Manage billing. If you cancel, your church moves to Starter, which is free.
Is there an app for iPhone or Android?
The iPhone and iPad app is coming soon. Today, everything works in any web browser, on a computer or a phone.
How do I delete my account and my data?
You can delete your account in the app, or on the web at web.ninety9.app/delete-account — no sign-in needed, we send a link to your email. Your account is deleted straight away. Copies in our backups are removed within 30 days.
How do you handle my privacy?
Only people in your church can see your information, and only what their role allows. Each church's data is kept separate. Read the full privacy policy.
Still need help?
Write to us at support@ninety9.app. Tell us your church's name and what you were trying to do.
We usually reply within a couple of business days.